This Privacy Policy governs the manner in which Twiga Services collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.twiga-africa.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Twiga Services.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Twiga Services may collect and use Users personal information for the following purposes:

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.


• To improve our Site
  We may use feedback you provide to improve our products and services.


• To send periodic emails
  We may use the email address to respond to their inquiries, questions, and/or other requests.

We collect personal information from Users only if they voluntarily submit such information to us and we will only use such information for the purposes for which it was collected, or as otherwise permitted by the Protection of Personal Information Act (POPIA).

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Your Rights under POPIA

Users have the right to:

• Request access to their personal information that we hold.
• Request correction of their personal information if it is inaccurate, incomplete, or outdated.
• Object to the processing of their personal information.
• Request the deletion of their personal information under certain circumstances.
• Lodge a complaint with the Information Regulator if they believe we have not complied with POPIA.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Twiga Services has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Compliance with POPIA:

Twiga Services is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA). We will only collect and process your personal information for lawful purposes and with your consent. If you have any concerns about how your personal information is being handled or wish to exercise your rights under POPIA, please contact us using the details provided above.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@twiga-africa.com

Version 1.0

Effective Date: 22 July 2024